Issues experienced with pre-paid electricity lines

ErongoRED explains

27 January 2021 | Energy

Fessor Mbango; Chief executive; “… we cannot determine how long the interruption will continue.”

Walvis Bay



ErongoRED said that it is currently experiencing issues with the selling of prepaid electricity.

According to a statement issued by the regional electricity distributor, the main Internet Service Provider (ISP) for ErongoRED’s prepaid electricity services experienced a technical problem with their internet link on Sunday (24 January).

“As a result, vendors were unable to sell prepaid electricity to customers,” Erongo RED chief executive Fessor Mbango said.

“At the moment, customers are only able to buy pre-paid electricity from ErongoRED offices and not from other facilities such as online banking, supermarkets and services stations.”

Mbango explained that customers who do not have sufficient units are encouraged to visit the nearest ErongoRED pay-point to buy prepaid electricity.

“The technicians are working around the clock to restore vending services at all other prepaid vending facilities across the region. At present, we cannot determine how long the interruption will continue. However, the situation is receiving the necessary attention.”

All ErongoRED pay-points will be open until 19:00 until prepaid vending services are restored.

“Additional resources will be activated to assist customers through an emergency vending facility. The following prepaid standby numbers can be contacted after 19:00 for assistance: 081 141 2476 or 081 855 4656.”

If customers have any prepaid related enquiries, the Call Centre can be contacted at 96000 (toll free).

Long queues were observed at ErongoRED offices in Walvis Bay and Swakopmund due to the unavailability of units at per paid electricity vendors.

In light of this, Mbango appealed to customers to act responsibly and adhere to Covid-19 regulations when visiting the pay-points.

“Please, continue applying preventative measures such as frequent hand washing, practising social distancing of at least 1.5 meters and wearing facemasks.”

late yesterday, ErongoRED announced on its social media page that the third party vendors Alpha Service Station in Walvis Bay and Engen Truck Port were online again and that customers can purchase electricity from them.

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