Cash deposit ATMs deployed countrywide

24 September 2021 | Banking

The second phase of its rollout of cash deposit ATMs in Namibia’s northern, coastal and central regions has been completed successfully, Bank Windhoek announced today.

“This development follows the trial and testing phase of cash deposit ATMs at Katutura, Walvis Bay, Kuisebmund and Maroela Mall branches earlier this year. The cash deposit ATMs signify our commitment to making banking more convenient for customers and is indicative of many more great developments in the self-service segment,” Bank Windhoek’s National Operations Manager, David Nell, said.

He added that although the initial rollout was limited to a test and trial basis, the bank received positive feedback from its customers, indicating a growing demand for self-service channels.
Bank Windhoek installed cash deposit ATMs in Ondangwa, Ongwediva, Outapi, its Main and Capricorn Branches, as well as Platz Am Meer, Swakopmund in September.

“In the next phase, we expect to complete the installation and commissioning of cash deposit ATMs before the end of 2021 in Okahandja, Arandis, Henties Bay, Swakopmund, Omaruru, Gobabis, Nkurunkuru, Okakarara, Rundu, Katima Mulilo, Lüderitz, Oranjemund, Karasburg, Mariental, Aranos and Keetmanshoop,” Nell said.

Customer convenience

According to Nell, the cash deposit ATMs offer Bank Windhoek customers the convenience of depositing money safely and securely at any time of the day and having it reflected instantly on their accounts.

In addition to withdrawals and deposits, the ATMs also offers transfers and PIN change functionality.

Nell added that the self-service aspect allows customers to save time and experience excellent service options across various channels in terms of customer convenience.

He emphasised that all Bank Windhoek ATMs are located at secure locations with additional security officers present to ensure customer safety and peace of mind.

As for deposit limits, Nell said that there is no limit on the amount or number of deposits for Bank Windhoek accounts.

“However, the maximum value deposit is N$5 000 to other banks. This service will be deployed across the cash accepting ATMs countrywide in the near future,” he concluded.

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